Down

Are you amazed by the things that make you think about work?

Not literally because of the work you are doing.

I’m thinking more about the random acts and thought processes that trigger a reaction. That takes you back to somewhere during your working day.

Today, Garmin Connect is down. It has pretty much been down all day. Including the time I completed a 25 minute – heart shaking, lung-busting – run. There is a constant ‘server maintenance’ warning or wheel of death on the app. Twitter is full of the anger of missed runs and failed Strava syncs.

It reminds me of something A. says about dinners not really existing in decent restaurants if you don’t have the Instagram receipts to show for it.

What it makes me think about, is not the sore legs or the average heart rate; but the elevated heart rate of someone, somewhere near a management console, trying to rectify whatever is wrong.

As someone on Twitter said in that barbed way: “It’s 2020, why is a server down that long?”

It shouldn’t be. Something is clearly very wrong.

The ‘Sorry we are down for maintenance’ is the catch-all message for anything from a server not coming back up after a new release or something far worse, but they wouldn’t dream of saying publicly until they have briefed the investors.

My brain went to my place of work. It made me contemplate the discussions we often have around processes and policies. How we want to be agile in our deployment approach. To just release ‘stuff’ to get it out there for real users to test.

Which is – what is the word – correctly challenged because the client often needs the assurance that the ‘stuff’ meets their criteria. That it works. That it won’t create bigger problems in the long run.

“We can just back it out to a previous release” I want to say.

Can you back out an impact on an organisation’s reputation when something doesn’t go to plan?

Which is what is happening to Garmin right now. A company taking out prime time TV adverts in the UK for a new £600 solar-powered watch – but whose reputation is the subject of abuse, rumour and frustrated Twitter users, who have no way to prove they did their morning run.

Aside from the soreness in the – well, pretty much everywhere!

Chris Written by:

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